Here when you need assistance

Whether you have a question about stoneware care, tracking an order, or arranging an exchange, we are glad to help. Please include your order number if applicable.

Studio policies & care

Straightforward answers to help you care for your goods and understand how parcels travel.

Recycled materials

Broken parcel claims

Stoneware safety

Every ceramic and linen piece is wrapped securely in honeycomb paper and sturdy recycled cardboard boxes.

If anything arrives damaged, send us a quick photo within 48 hours and we will ship a replacement immediately.

Our unglazed and glazed ceramics are safe for daily microwave and dishwasher use unless noted otherwise.